Last updated: 17 September 2026

Neoverba, owned and operated by Dominik Banovcic, respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains what personal data we collect, why we collect it, how we use it and what rights you have under applicable data protection legislation, including the General Data Protection Regulation (GDPR).

1. Data Controller

The controller responsible for your personal data is:

Neoverba

Owner: Dominik Banovcic
Vlaska 70E
Zagreb, Croatia
OIB: 21464256704
Email: info@neoverba.eu

2. Personal Data We Collect

When you book or enquire about our services, we may collect:

first name;

surname;

email address;

booking details, including the selected service and scheduled lesson time;

information you voluntarily provide when communicating with us.

We only collect personal data that is reasonably necessary for providing and administering our services.

3. How We Use Your Personal Data

We may use your personal data to:

process and manage bookings;

provide online English language coaching;

communicate with you about your booking or lessons;

respond to questions and requests;

process payments and refunds where applicable;

manage cancellations and rescheduling;

maintain appropriate business and accounting records;

comply with legal and regulatory obligations;

protect our legitimate business interests and prevent misuse of our services.

4. Legal Basis for Processing

Depending on the circumstances, your personal data may be processed because:

processing is necessary to take steps at your request before entering into a contract or to perform a contract with you;

processing is necessary for compliance with a legal obligation;

processing is necessary for our legitimate interests, where those interests are not overridden by your rights and freedoms; or

you have provided consent where consent is required by law.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

5. Booking and Third-Party Services

We may use third-party service providers to operate parts of our business, such as website hosting, scheduling, payment processing, email communication and online lesson delivery.

Where such providers process personal data on our behalf, they may only process the data in accordance with applicable data protection requirements and for the purposes for which the data was provided.

Depending on the services you use, your personal data may therefore be processed by providers such as our scheduling, payment, website hosting or communication service providers.

6. International Transfers

Some third-party service providers may process personal data outside the European Economic Area.

Where personal data is transferred outside the European Economic Area, appropriate safeguards required by applicable data protection law will be used where necessary.

7. How Long We Keep Your Data

We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Some information may need to be retained for longer periods where required by tax, accounting or other legal obligations.

When personal data is no longer required, it will be deleted or otherwise securely disposed of, where appropriate.

8. Your Rights

Subject to applicable law, you have the right to:

request access to your personal data;

request correction of inaccurate or incomplete data;

request deletion of your personal data where applicable;

request restriction of processing where applicable;

object to certain processing;

request data portability where applicable;

withdraw consent where processing is based on consent.

You may exercise your rights by contacting:

info@neoverba.eu

You also have the right to lodge a complaint with the competent data protection supervisory authority if you believe that your personal data has been processed unlawfully.

In Croatia, the competent supervisory authority is the Croatian Personal Data Protection Agency (AZOP).

9. Cookies

This website may use cookies and similar technologies that are necessary for its operation and, where applicable, for analytics, functionality or other purposes.

Where consent is legally required for non-essential cookies, we will request that consent before placing such cookies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal requirements.

The latest version will always be made available on this website.

11. Contact

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact:

Neoverba

Dominik Banovcic
Vlaska 70E
Zagreb, Croatia
OIB: 21464256704
Email: info@neoverba.eu