Last updated: 17 September 2026

These Terms & Conditions apply to the online English language coaching services provided by Neoverba, owned and operated by Dominik Banovcic, a sole proprietorship registered in the Republic of Croatia.

1. Service Provider

Business name: Neoverba
Owner: Dominik Banovcic
Registered address: Vlaska 70E, Zagreb, Croatia
OIB: 21464256704
Email: info@neoverba.eu

Neoverba provides online one-to-one English language coaching and related educational services.

2. Services

Neoverba offers online one-to-one English language services, which may include conversation practice, general English coaching, Business English, interview and CV preparation, examination preparation, and other services described on the website.

The exact duration, content and price of each service are stated on the relevant service or booking page.

Lessons are provided online using the digital communication platform specified by Neoverba.

3. Booking and Payment

A booking is confirmed once the booking process has been completed and, where applicable, payment has been successfully received.

All prices are displayed in euros (€) and include applicable taxes and charges unless stated otherwise.

Neoverba may change its prices for future bookings. Any price already confirmed and paid for will not be changed retroactively.

4. Cancellation and Rescheduling

Customers may cancel or reschedule a lesson free of charge up to 6 hours before the scheduled starting time.

Requests for cancellation or rescheduling made less than 6 hours before the scheduled starting time may be charged in full.

In exceptional circumstances, Neoverba may, at its discretion, offer a refund or other solution even when the 6-hour cancellation period has passed.

Nothing in this policy limits any mandatory consumer rights provided by applicable law.

For urgent cancellation or scheduling matters, please contact info@neoverba.eu.

5. Right of Withdrawal

Where applicable under Croatian and European Union consumer protection law, customers have the right to withdraw from a distance contract within 14 days without giving a reason.

If the customer expressly requests that the service begin before the end of the 14-day withdrawal period, the service may begin during that period in accordance with applicable law.

Where applicable, the customer may be required to pay a proportionate amount for services already provided before exercising the right of withdrawal.

Where the service has been fully performed following the customer's express request and acknowledgement of the applicable legal consequences, the statutory right of withdrawal may no longer apply.

6. Customer Responsibilities

Customers are responsible for:

providing accurate information when making a booking;

attending the lesson at the scheduled time;

having a suitable internet connection and the necessary equipment for online lessons;

notifying Neoverba as soon as possible about technical difficulties or other circumstances affecting the lesson.

Neoverba is not responsible for technical problems caused by the customer's equipment, internet connection or third-party services.

7. Educational Results

Neoverba provides language instruction, practice and coaching but does not guarantee a specific language-learning result, examination result, employment outcome, promotion or other professional or personal outcome.

Individual results depend on factors including the customer's participation, preparation, practice and individual circumstances.

8. Intellectual Property

All original educational materials created or provided by Neoverba, including worksheets, exercises, presentations, documents, recordings and other learning materials, are protected by applicable intellectual property laws.

Materials are provided for the customer's personal educational use and may not be reproduced, resold, redistributed, publicly shared or commercially exploited without prior written permission from Neoverba.

9. Changes or Cancellation by Neoverba

In exceptional circumstances, Neoverba may need to reschedule or cancel a lesson.

Where Neoverba cancels a paid lesson, the customer will be offered an alternative time or an appropriate refund.

10. Complaints

Customers may submit complaints, questions or requests concerning the services by contacting:

info@neoverba.eu

Neoverba will review complaints and respond within a reasonable period.

Customers retain all mandatory rights available to them under applicable Croatian and European Union law.

11. Personal Data

Personal data is processed in accordance with the Privacy Policy available on this website.

12. Applicable Law

These Terms & Conditions are governed by the laws of the Republic of Croatia.

Nothing in these Terms & Conditions excludes or limits any mandatory consumer rights applicable to the customer under Croatian or European Union law.

13. Contact

For any questions regarding these Terms & Conditions or Neoverba services, please contact:

Neoverba
Dominik Banovcic
Vlaska 70E
Zagreb, Croatia
OIB: 21464256704
Email: info@neoverba.eu